Account Services Representative

Job Responsibilities: Communicate daily with customers, account executives, and production teams regarding project status, timelines, changes, and required information Gather and verify all job requirements with customers prior to production to ensure accuracy Enter detailed job specifications into internal systems and confirm proper scheduling within the production queue Coordinate with vendors, production staff, and customers to ensure timely and accurate execution of projects Identify and resolve job-related issues by collaborating with internal departments and recommending effective solutions Track and reconcile final production runs to ensure accurate documentation for billing purposes Participate in daily production meetings and contribute to continuous process improvements Maintain and update customer accounts and job records with accurate, current information Coordinate with production, warehouse, and shipping teams, as well as carriers, to expedite and track shipments Perform additional duties as assigned by the Account Services Manager and Sales team

Skills and Qualifications: Excellent written and verbal communication skills Strong interpersonal and organizational skills 1-3 years of experience in Customer Service Experience using Microsoft Office suite of products Experience in commercial printing a plus Must be fluent in English Pay

Salary Range: $55,000 - $70,000 (Based on experience)

Signing Bonus: Available after 6 months Medical, Vision & Dental insurance 401K Plan after 1 year Vacation & Sick Days Opportunity for Growth Schedule Monday through Friday 8:00am – 5:00pm