Enterprise Customer Success Leader — AI-Driven Growth

Anaplan is seeking a Customer Success Director for Financial Services & Insurance in the NYC metro area, with a hybrid work model requiring two days in the office within 50 miles of the NY office. You will lead a post-sales, $100M+ portfolio, steering a team of CSBPs across AMER and reporting to the AVP of Customer Success in NYC. Responsibilities include full lifecycle ownership, executive relationship management, and strategic adoption of Agentic AI and MCP to drive consumption and retention.