Cash Applications Specialist

Responsibilities: Process and post customer payments (credit card, ACH, check, and cash), reconcile payment batches, and record them in Net Suite against the ERPReview credit applications, pull the relevant info, and submit credit recommendations to the Controller for approval Run daily and weekly aging reports, then contact delinquent customers by email and phone, document every conversation, and keep Sales and Operations in the loop Handle declined cards and refunds, send customer statements, process lien waivers, and prep the A/R aging analysis for weekly collections calls with management Qualifications 1 to 3 years of experience in credit, collections, cash application, customer service, or a similar role Highly organized and detail-oriented, with a habit of documenting customer contact consistently Customer-first mindset with the ability to resolve issues and collect while keeping the relationship intact Strong written and verbal communication skills, comfort working across departments, and experience with Microsoft Office (Net Suite a plus)