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About the role

Cash Management Representative Responsibilities Serves cash management customers by taking telephone and email inquiries, research and training clients on cash management products. Provides product/service information by answering questions & offering assistance. Independently services both internal and external customers on a wide variety of cash management products, services and technical issues. Research problems and provide customer with resolution within established timeframes. Work with various operational support staff in the reconciliation of client problems while attempting to limit future occurrences. Proactively advise management of impending problems or obstacles to meeting service standards. Expected to help minimize financial risk to the bank. Maximize customer opportunity by referring opportunities to Sales that are identified during the service process. Diagnose, prioritize, resolve and/or escalate all technical, system, or procedural issues related to Access Money Manager, EZ Deposit, File Transmissions, ACHieve, SweepNet etc. Qualifications, Education, Certifications and/or Other Professional Credentials Incumbent must have in-depth knowledge of the financial services industry and Cash Management products (including regulatory and compliance), systems and operations to successfully respond to customer needs and meet established timeframes. Minimum 5 years' banking and customer service, minimum experience and call center experience is highly preferred. Strong communication skills. Analytical skills and the ability to recognize trends. Exercise considerable independent judgment. Attention to detail. Pro-active attitude. Quick to learn several applications. Hours & Work Schedule Hours per Week: 12:30pm - 9:00pm (days and hours are subject to change)
Work Schedule: Tuesday - Saturday Required Skills Building Relationships Business Savvy Communicating Effectively Confidence Corporate Banking Customer Engagement Customer Service Customer Support Trends Detail Attentive Diversity, Equity, Inclusion, and Belonging (DEIB) Escalation Management Execution Focus Motivating Others Operational Excellence Operational Risk Persistence and Tenacity Personal Initiative Problem-Solving Product Knowledge SLA Management Service Excellence Service Request Management Telephone Etiquette About Us Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Equal Employment and Opportunity Employer Job Applicant Data Privacy Policy Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. Job Info Job Identification 50067 Job Category Servicing & Operations Degree Level High School Graduate/GED Job Schedule Full time Job Shift 2nd Locations One Citizens Bank Way, Johnston, RI, 02919, US Working Hours 40 Career Site Category Operations

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JOB OVERVIEW

Experience level

Mid

Location

Johnston, RI

Occupation

Customer Service Representatives

Industry

Commercial Banking

Posted

today

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