ServiceNow - Senior/Technical Consultant

Location: Cincinnati, OH/RemotePosition Type: Full time/Permanent roleJob DescriptionMust Have Technical/Functional SkillsServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modulesRoles & ResponsibilitiesTechnical Competency

• Experience as a Technical Lead•Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution•Understanding customer business requirements and convert to functional requirements•Responsible for reviewing requirements for accurate estimation•Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow•Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise•Review, and do proactive analyze and resolve application issues as needed•Mentor and share technical knowledge/guidance to team•Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards•Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation•Should possess good knowledge in Agile/Scrum methodologyBehavioral competency•Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management•Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts•Excellent team management skills to manage the project team and members•Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives) Good to have•Experience in ServiceNow custom application design and development•Evaluate the tool stability and performance and provide recommendations
• Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)•Preferred to have ServiceNow Implementation Specialist certification
• Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholdersGeneric Managerial Skills, If anyServiceNow CSA, CAD certifications