Director of Training

Travel Summary: As the Director of Training, you will own how Lucky Strike trains its field managers: building in-center training plans, ensuring completion, leading in-person manager classes, and rolling out new programs as priorities shift.

What You'll Do: Own the field manager training strategy, from in-center training through ongoing development Build and update in-center training plans as brand standards, systems, and priorities change Roll out new training programs to the field and ensure adoption Partner with multi-unit leaders to track completion and close training gaps Schedule, facilitate, and oversee in-person manager training classes Improve manager retention through strong onboarding and clear development paths Create and update training content quickly when company priorities shift Lead, coach, and develop a team of Trainers, and oversee the Training team's budget Collaborate with Operations, HR, Food & Beverage, and other corporate partners to keep training aligned with the business Travel to centers and training sessions to see training in action and support field leaders

What You'll Bring: Significant experience leading training or L&D for multi-unit operations, preferably in entertainment, hospitality, retail, or food and beverage Track record of building and rolling out training programs that improve field performance and consistency Experience with learning management systems (LMS), including content, assignments, and completion tracking Experience leading and developing a team of Trainers Strong facilitation skills, with comfort leading in-person classes for managers at all levels Ability to build credibility with multi-unit leaders and corporate teams Strong project management skills, juggling many priorities and deadlines Willingness to travel up to 50% and work some nights, weekends, and holidays