Trainer - Patient Services Representative

Employment Type: Full-Time

Work Schedule: Monday through Friday, 8:00 AM 4:30 PMWeekend Requirement: None On-Call Requirement: None Holiday Requirement: None Facility is closed on major holidays Floating Requirement: None

Desired Start Date: As soon as possible

Hourly Rate: $17.00 $23.00 per hour (based on experience)Sign-On Bonus: $2,000 after 120 days of employment

Benefits: Health Insurance, Paid Time Off (PTO)

Position Summary: The Patient Services Representative Trainer is responsible for delivering a standardized training program for newly hired Patient Service Representatives during onboarding and as requested by leadership. This role includes on-site training and support within the employees' designated work environments. The Trainer also provides hands-on, at-elbow training for performance remediation when needed. The Trainer will assess the performance of new hires upon completion of their training to ensure they are equipped to deliver high-quality, consistent patient service in accordance with organizational standards.

Key Responsibilities: Facilitate orientation and ongoing training for Patient Services Representatives Deliver on-site and remote training across various clinic or department locations Provide coaching and at-elbow training when additional support is identified Evaluate trainee performance and report on training outcomes to leadership Ensure consistency and quality in service delivery across all patient-facing functions

Minimum Qualifications: High school diploma or GED required Minimum of 3 years of experience in one or more of the following areas: Ambulatory/admitting, Patient registration, Pre-registration & pre-certificationOR 1+ year of the above experience combined with an associate's degree Minimum 1 year of experience in a lead, trainer, or educator role Proficiency in third-party applications such as Payment Navigator, One Source/Passport, Microsoft Teams