Move-In Coordinator

Responsibilities: Take inquiry calls from hospitals, families, etc., and provide quality appointments to include warm-up, presentation, tour and closing Maintain model rooms for touringpurposes, pending bed availability, daily Ensure that responses to inquiriesare handled properly, timely and with appropriate follow-up Follow up, to include telephonecontact, personal correspondence, and on-site appointments with family members Communicate closely with the Director of Marketing Maintain a close workingrelationship with The Leadership Team to ensure appropriate and efficientdecisions about prospective move-ins Know unit availability at all times. When move-in determinations are made, works with Nursing and Environmental Services on appropriate unit selection Actively participate in dailymorning meetings when asked, to alert appropriate staff members of projected move-ins Fulfill assigned duties in quarterlymarketing plan Exhibit excellent customer serviceskills at all times Stay current onchanges/modifications to Indiana Rental Housing Tax Credit Program Ensure that resident/applicant filesare in compliance under the guidelines that are governed by Indiana Rental Housing Tax Credit program Continue training with the Indiana Rental Housing Tax Credit Program Compliance Process, verify, and document all incomeand asset information for resident move-ins and annual recertifications Submit all annual reports to IHCDA Perform other duties as assigned Education/Qualifications/

Skills: Education or previous experience inthe healthcare field is desirable Has knowledge of and specialsensitivity to the needs of the aging Projects a confident, creditableprofessional image. Able to communicate effectively with potential residentsand family members Strong knowledge of reimbursementprograms from payer sources and managed care referral processes Ability to understand advertising, collateral material design/layout/production is desirable Is a good listener and demonstratesempathy toward others Communicate effectively, both orallyand in writing Ability to form working relationshipswith multiple and varied people and organizations and can relate professionallywith all levels of facility staff Demonstrate self-confidence andcreativity Self-motivated, goal-oriented, andable to work independently Ability to define problems, collectdata, establish facts, and draw valid conclusions Ability to maintain regular, punctual attendance, and to be flexible in work time; scheduling occasionalevenings and weekends, as needed. Availability for weekend on-call responsibilities Ability to work flexible hours, including occasional weekends and evenings, as admission activitydictates Ability to present a well-groomed, confident, and creditable professional image at all times Must meet the state's licensingrequirements for the class of the vehicle being operated and have a validlicense Established experience with Microsoft Office Suite Hold current compliancecertifications with IHCDA Proven, solid knowledge of thevarious IHCDA programs Ability to utilize a detail-orientedapproach to compliance Ability to work independently Proficiency in the use of personalcomputers and related software application for compliance, as well as establishedexperience with Microsoft Office Suite