About the role

Part-Time Hospitality and Retail Representative The Kenwood Vineyards Hospitality and Retail team is seeking an enthusiastic and service-driven Part-Time Hospitality and Retail Representative to deliver exceptional guest experiences in the tasting room. This role reports to the Hospitality and Retail Manager and plays a key role in creating memorable visits, driving wine and retail sales, and promoting Wine Club memberships. The position requires a flexible schedule, including weekends, evenings, and some holidays. Prior hospitality or wine industry experience is preferred.
Key Responsibilities:
  • Provide exceptional and engaging guest experiences, ensuring each visitor leaves with a positive impression of Kenwood Vineyards
  • Educate guests on winery history, wines, and winemaking techniques in a knowledgeable and approachable manner
  • Pour and present wines while creating a welcoming and memorable tasting experience
  • Build relationships with guests to encourage repeat visits and future sales
  • Promote and sell wine, retail merchandise, and Wine Club memberships
  • Operate POS systems, process transactions, and handle cash and daily sales reconciliation
  • Assist with setting up and executing special events, VIP tastings, and winery experiences
  • Prepare and maintain the tasting room, including menus, glassware, and marketing materials
  • Perform bar support duties such as opening wine, polishing glassware, and restocking supplies
  • Answer phones and emails as needed and assist with guest inquiries
  • Stay current on winery offerings, the wine industry, and local points of interest to enhance guest recommendations
  • Support opening and closing procedures, ensuring the tasting room is properly set up and secured
  • Collaborate with team members and assist with additional duties as assigned
  • Qualifications & SkillsStrong customer service skills with a friendly, positive, and professional demeanor
  • Ability to multitask and thrive in a fast-paced environment
  • Passion for wine and eagerness to learn and share knowledge with guests
  • Excellent verbal and interpersonal communication skills
  • Team-oriented with a collaborative attitude
  • Flexible schedule, including weekends, evenings, and some holidays
  • Bilingual skills are a plus but not required
  • Must be at least 21 years of age
  • Education & Requirements
  • High school diploma or equivalent requiredRBS (Responsible Beverage Service) certification required
  • Food Handler's Certification required
Physical Requirements:
  • Ability to stand and walk for extended periods, including uneven surfaces and stairs
  • Repetitive use of hands and wrists for opening and pouring wine
  • Ability to lift 40-50 lbs. on a repetitive basis
  • The starting rate of pay for this position is $20.30/hour + Tips.

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JOB OVERVIEW

Salary

$20.30 per hour

Experience level

Entry

Location

Guerneville, CA

Occupation

Waiters and Waitresses

Industry

Wine and Distilled Alcoholic Beverage Merchant Wholesalers

Posted

8 days ago

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