Content Developer
tcwglobalDenver, CO
$24.00 per hourAPPLY NOW
About the role
Title: Content Developer (Contract)
Payrate: $24/hour
Duration: 12-month assignment
Hours: Full-time
Location: Austin, TX (Hybrid - onsite Tuesday-Thursday, remote Monday/Friday)
Summary:
Do you have a gift for turning complicated, fast-changing information into clear, usable content? We're looking for a Content Developer to join a fast-paced content team supporting a large-scale customer care organization. You'll write, edit, and maintain the procedures that frontline specialists rely on every day - making sure they're accurate, easy to follow, and always up to date. This role is a great fit for someone who's self-motivated, detail-obsessed, and comfortable driving projects forward even when the full picture isn't there yet. You'll work across short-turnaround updates and longer project cycles, often with incomplete information and shifting timelines, so adaptability matters as much as writing skill.
What You'll Do:
- Own the end-to-end cycle of writing, editing, and publishing internal procedures, working within a content management system
- Support business update requests - validating changes, ensuring clarity and style consistency, and eliminating conflicting or duplicate content
- Support larger projects by working with cross-functional teams to identify which procedures need to be created, updated, or removed, and track progress throughout
- Partner with project and training teams to ensure procedures are ready in time for training and project launch dates
- Manage multiple projects and update requests simultaneously, prioritizing independently
- Occasionally contribute content for internal specialist-facing tools
What You Bring:
- Experience in content or knowledge base writing
- Exceptional analytical and problem-solving skills
- Ability to work efficiently and effectively in a fast-paced, deadline-driven environment
- Superb verbal and written communication skills, with zero ambiguity for the reader
- Comfort working within a global business environment, engaging global stakeholders
- Strong skills managing high volumes of information - determining relevance and next steps
- Ability to cut through ambiguity by building and using a network of cross-functional partners
- Experience working with global and virtual teams
- Adaptability to changing technologies, processes, and environments
- Track record of success working with cross-functional leaders
- Strict adherence to confidentiality standards for sensitive materials
Bonus Points If You Have:
- Project management experience
- Background in corporate communications or knowledge base writingTCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.
- It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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JOB OVERVIEW
Salary
$24.00 per hour
Experience level
Mid
Location
Denver, CO
Occupation
Writers and Authors
Industry
Software Publishers
Posted
3 days ago
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