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Call Center Representative

atd technologyNew York, NY

yesterday

Occupations

Customer Service RepresentativesSales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelReceptionists and Information Clerks

Industries

Telemarketing Bureaus and Other Contact CentersTelephone Answering ServicesTemporary Help Services
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About the role

Job Responsibilities:
  • Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction.
  • Other assignment as necessary.
  • Extensive phone experience and computer literate.
  • Schedule appointments, reminder calls to patients.
  • Book and reschedule clinic appointments.
  • Answer customer inquiries regarding their clinic appointments.
  • Must answer phones, utilize in house and pagers, make overhead announcements.
  • Other assignment as necessary. Extensive phone experience and computer literate.
  • SkillsTwo (2) years of experience and Bilingual (facility specific).Strong verbal and written communication skills are crucial for interacting clearly and professionally with customers.
  • Active listening providing full attention to callers to understand their concerns and needs.
  • Effective problem-solving to analyze a situation, identify core issue and find effective solution.1 yr of Call Center AND PAYROLL Timekeeping experience in call center environment required
  • Experience in a Hospital setting
  • Intermediate to advance skills in Microsoft Office applications including Word, Excel and Outlook
  • EducationHigh School Diploma or general education degree (GED).Schedule Notes8:00 AM-4:00 PM35 hours/week
  • Department NameCORPORATE PAYROLL OPERATION

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JOB OVERVIEW

Experience level

Junior

Location

New York, NY

Occupation

Customer Service Representatives

Industry

Telemarketing Bureaus and Other Contact Centers

Posted

yesterday

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