Printer Staging Technician (In-Person)

Responsibilities: Setup and Staging of Equipment Unbox new orders Assemble new products in the warehouse Configure settings before devices leave the warehouse Configure peripherals with added accessories Upgrade firmware and tag devices Assist in delivering new equipment to customer locations Assist in removing existing equipment when needed

Competencies: Attention to detail - Pay close attention to all details throughout the process. Adaptability - Be able to adjust goals based on different situations, responsibilities, and people. Computer literacy - Use computers effectively in the workplace. Continuous learning - Always look to gain new skills and knowledge in relevant areas. Decision making - Make realistic and timely decisions. Service and Support Work closely with our implementations team to ensure that all aspects of configuration are set up on new equipment before delivery to our customers. Training HP, Canon, and Xerox single function and multi-function equipment Setup, staging, installing of equipment Adherence to internal iO processes Customer processes Team image One Inner-department interactions Company department and one-on-one meetings Special projects when requested, including out-of-town travel when necessary Personal development

Requirements: Experience in printer repair Ability to lift up to 60 lbs Safety compliance Operation of a lift gate Ability to load delivery vans Service mind set oriented

Preferred: HP, Xerox, and Canon manufacturer certifications Knowledge and experience with IT ticketing systems

Preferred: Service Now and EA Experience with 3rd party print-based solutions High attention to detail and follow through Excellent communication skills both written and verbal Professional attitude with a desire to learn and grow Proficient with Microsoft O365 suite Strong interpersonal and analytical skills Alignment with image One core values

Why Join Us? We believe in creating an environment where our team members can thrive. We practice open book management, ensuring you understand our financials and are financially rewarded through our profit bonus program. Our "We Care Friday" initiative surprises team members by giving them a day off on short notice, covering their work for the day. If image One sounds like the company for you, send us your resume to be considered for this position. We're excited to meet you!