Tier 2 Storage Support Specialist

Responsibilities: Install, configure, and maintain servers, storage and network devices, networks, network cabling and other related equipment, devices, and systems- Evaluate and/or recommend purchases of servers, network hardware, peripheral equipment, and software- Investigate problems, identify their source, determine possible solutions, test and implement solutions. Guide complex problems from identification to resolution across different departments, employees and/or systems- Identify utilization patterns and their effect on operation/system availability and performance expectations- Anticipate communication and networking problems and implement preventive measures- Establish and perform maintenance programs following company, industry and vendor standards- Ensure timely user notification of maintenance requirements and effects on system availability- Investigate, recommend and install enhancements and operating procedures that optimize network availability- Ensure the confidentiality, integrity and availability of information being processed, stored, accessed or transmitted on the network- Document network problems and resolutions for future reference- Participates in and contributes to the planning and execution of business continuity and disaster recovery capabilities- Provides technical expertise in researching, identifying, evaluating, recommending and/or developing information security systems, controls, methods, techniques and models- Contributes to the organization, processes, teams and product in a significant manner- Adheres to organizational processes and procedures- Ability to work independently and as a team member- Exhibits initiative to complete tasks in a timely manner- Displays leadership qualities, takes ownership of assigned responsibilities- Completes special projects or other duties as assigned- Contributes positively to working environment- Authors SOPs as needed or directed- Responsible to fully document assigned tickets to show all work performed in order to pass SLRs- Responsible to maintain accurate CMDB entries for assigned tickets or tasks