Field Engineer Tier 2 (MSP)

bowman williamsDenver, CO

yesterday

Occupations

Network and Computer Systems Administrators Computer Network Support Specialists Computer Systems Engineers/Architects

Industries

Computer Systems Design Services Other Computer Related Services Computer Facilities Management Services

$70,000 - $80,000 per year

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About the role

Field Engineer Tier 2 (MSP) We are a full service Managed and Cloud Services Provider focused on providing comprehensive analytical data and IT services to ensure small and medium-sized businesses are modernized. We offer cyber and network security, IT consultation, cloud computing, server/network support, and hardware support. This is a primarily work from home role with 20% of your time spent onsite with clients. We are currently seeking a Field Engineer Tier 2 (MSP) who will respond to technical queries and issues, provide onsite (white-glove) support, resolve IT infrastructure issues promptly, and provide technical recommendations to staff/clients within the Delaware valley (20% of your time). This is a full-time (W2) position targeting $70K – $80K depending on your experience. We are only accepting Field Engineer Tier 2 (MSP) applicants with previous MSP experience. Field Engineer Tier 2 (MSP)

Responsibilities:

Effectively communicate with company clients and staff using internal communications guidelines and workflows on ticket status, next steps, progress, and resolution
Handle service tickets assigned by the client service coordinator and incoming calls to the service hotline.
Fulfilling requests for moves, adds, and changes (MACs)
Troubleshooting and resolving technical issues promptly
Prioritizing your workload to ensure the most critical issues are resolved first.
Document standard support procedures that coworkers can follow (via Kaseya VSA and Autotask).Participate in ongoing training and stay updated with new products and services.
Field Engineer Tier 2 (MSP)

Requirements: Previous Managed Services Provider experience required 3+ years of experience in IT troubleshooting and supporting computer, networking, or server infrastructure. Experience in ISP Installation, WLAN, Antivirus, Mobile Devices, Email, basic networking, and server support. MDM Experience (Jamf, Intune) a plus. Experience with Point of Sale (POS) Systems a plus. Excellent verbal and written communication, listening, and interpersonal skills. A strong phone presence with a knack for building rapport quickly and establishing trust. Strong desire to grow your career within an agile and hungry environment. Field Engineer Tier 2 (MSP)

Benefits:

Health and Dental Insurance
Partial WFH (80% home, 20% onsite with clients)PTO + Sick Days
Ongoing Paid Training
Certification Reimbursement
Annual Reviews

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JOB OVERVIEW

Salary

$70,000 - $80,000 per year

Experience level

Senior

Location

Denver, CO

Occupation

Network and Computer Systems Administrators

Industry

Computer Systems Design Services

Posted

yesterday

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