Customer Training Consultant - Workforce Solutions

Overview: The Customer Training Consultant is responsible for designing and delivering best practice training programs and tools to educate internal and external users on symplr solutions, specifically Workforce.

Develop, maintain and distribute all software training documentation including, but not limited to, various user type audiences, media (job aides, videos, eLearning), and knowledge base systems. Effectively communicate and execute best practices for internal and external training engagements Handle challenging client requests or escalate issues as needed Advise on best practice functionality and processes to assist clients in integrating symplr solutions with their organization's business practices Continually grow product, functional, and industry knowledge through training, research, and collaboration Work collaboratively with other departments to deliver exceptional client service Adopt department operational standards and procedures to maximize team efficiencies Ensure timely completion of administrative activities Perform other duties as assigned Travel 25%Skills Required Bachelor's degree Two years of training, teaching, or instructing experienceStrong technical aptitude including proficiency in Microsoft Office applications Successful technical content delivery (classroom and e-learning), with a consultative aptitude experienceStrong presentation skills and demonstrated consulting ability Strong project management skills, strategic thinking skills, and experience navigating clients through change Healthcare industry, credentialing verification, or compliance experienceSASS training experience MinUSD $60,000.00/Yr. MaxUSD $80,000.00/Yr.