Heavy Duty Repair Technician - Field

Field Heavy Duty Repair Technician Peterson Cat has a need for an experienced Field Heavy Duty Repair Technician based at our Willits, CA location. This position performs service activities at job sites and customer locations for customer and/or sales and rental fleet equipment. Essential Job Functions include the following. Other duties may be assigned: Maintain a safe working environment and observe all safety procedures, laws, policies, and rules. Communicate with internal and external customers in a manner that promotes a positive relationship. Travel to and from customer sites to perform maintenance and repairs on equipment in the field. Analyze and diagnose equipment malfunctions. Repair, replace or rebuild engines, transmissions, fuel systems, final drives, steering clutches, cross-shafts, hydraulic components including pumps, motors, valves, and all related components, electrical and air systems. Write service reports that accurately document diagnosis and repairs performed. Possess basic computer knowledge and ability to use service software required in position. Prepare required documentation including work orders, parts lists, and timecards in an accurate and timely manner. Ensure assigned company vehicle maintains a clean professional appearance and is in proper working order. Perform assigned tasks in a timely, accurate, and efficient manner. Follow manufacturer and company service guidelines and procedures to ensure quality work and to preserve and document component failure information for accurate failure analysis. Project a positive professional image with customers. Communicate with customers; keep customers informed on status of work. Develop and maintain a strong customer service relationship with all customer contacts. Operate company or personal vehicle as needed. Maintain punctual, regular, and predictable attendance.