Analyst, EUC

Responsibilities: Onboard and train new internal and external users in ICE's environment Support and advance the global corporate computing environment Support hardware, software, and network needs for Windows, Mac, and virtual environments Manage tickets and incidents in Service Now including issue resolution, escalation, and documentation management Deploy hardware and software including desktop and laptop imaging software and VoIPProvision Active Directory, Azure, Intune, and Exchange Online including device authentication and maintaining users, groups, and distribution lists Manage hardware inventory, mobile device support, purchasing, and file/print/DHCPTroubleshoot and support conference room AV and video conferencing systems (Zoom, Teams, Webex, etc.)Support broker and trading floor technology (New York based EUC analysts only)Knowledge and Experience Bachelor's degree in Computer Science, MIS, CIS, or related field Ability to stand, stoop, kneel, bend, crouch, and lift 50+ pounds Experience with Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server troubleshooting Experience with networking technology such as Cisco and Juniper Experience with Windows OS, Mac OS, and Microsoft Office Suite Knowledge of scripting and Power Shell preferred Demonstrates a foundational understanding of AI-powered productivity and analytics tools, including their capabilities, limitations, and appropriate use cases. Desirable Skills Experience in an exchange, trading facility, or financial services environment Strong multitasking, time prioritization, collaborative and communication skills Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.