Director, Commercial Learning & Development

Overview In this role you drive the strategic vision for Cartier North America’s Commercial Learning & Development pillar, leading a dispersed team to elevate selling skills, client experience, and product knowledge. You partner with senior stakeholders to translate business challenges into impactful learning solutions and measure ROI. You’ll spend substantial time in the field to stay connected with the commercial environment and continuously coach the team. This is a strategic, hands-on leadership role with a clear impact on commercial performance and client satisfaction. Compensation / Benefitsmedical, dental, and vision coveragehealth savings account / flexible spending accounts 401(k) with employer matchpaid time off and wellness reimbursementemployee assistance programvolunteer days off Responsibilities Define and execute the strategic vision and roadmap for Commercial L&D across Cartier North America Translate business challenges into measurable learning strategies that drive commercial outcomes Collaborate with Instructional Design, Core Programming, and Operations to shape department strategy Develop and refine a comprehensive measurement strategy to evaluate ROI of learning initiatives Lead and develop a geographically dispersed team, fostering growth and high performance Oversee field-focused coaching to elevate selling skills, client experience, and leadership capabilities Drive adoption of Cartier Learner Experience Platform and other learning technologies Engage senior stakeholders and cross-functional partners to align on priorities and co-create solutions Present insights and recommendations to senior leadership to secure buy-in Maintain a strong field presence to understand commercial realities and translate insights into learning actions Key requirements 10+ years in learning and development with at least 5 years in a leadership role or 8+ years as a commercial leader with people development experience Proven experience leading a geographically dispersed team Strong commercial acumen with deep understanding of sales drivers and client experience Analytical, data-savvy with ability to read and act on complex data; experience with measuring learning impact Experience designing and implementing measurement strategies for L&D initiatives Experience partnering with Data Analytics teams Strong leadership presence and ability to influence at all levels Excellent communication, presentation, and stakeholder management skills Bachelor’s degree; Master’s preferred Willingness to travel ~70% across North America Experience in luxury retail or high-end environments is a plus Proficiency in Microsoft Office Suite; Canva; familiarity with LMS; comfort with AI toolscollaborationstrong communicationinfluencing and stakeholder managementdata analyticslearning measurement/ROILMS