UI/UX Researcher

Responsibilities: Design and conduct complex qualitative and quantitative research about guests, members, owners, and colleagues that benefits multiple product teams Act as steward of research findings, collecting them centrally and distributing them to relevant teams and groups Bring new and cutting-edge research techniques in service of product team needs Facilitate research goals from product teams and stakeholders according to product and business roadmaps Execute usability testing Demonstrate a commitment to the client's core values Requirements 2+ years of experience as a user experience researcher Experience in digital web, mobile web, and native app research, with B2C research preferred Expertise in conducting interviews, surveys, contextual inquiry, usability testing, and unmoderated user experience research techniques in service of clearly defined research goals Skills in research design, facilitation, and analysis Capability to clearly communicate relevant research findings through presentations and written documentation Experience working with other researchers, designers, and product teams to drive design thinking and lean/agile best practices and tools Experience overseeing and conducting research projects with enterprise software in complex user environments Background in hypothesis-driven, continuous learning and evolving the design and discovery process of modern product development with actionable research insights English proficiency at B2 level or higher