Track Manager - Microsoft VDI

Providing expert operational leadership for large-scale workplace virtualization environments, the full-time Track Manager - Microsoft VDI will ensure optimal performance and compliance in Microsoft VDI Solution and RDSH platforms while driving service excellence and innovation. Key ResponsibilitiesProvide expert operational leadership in Microsoft VDI Solution and RDSH environments, ensuring optimal uptime, performance, and compliance with client SLAs Lead incident resolution and root cause analysis for complex issues in Windows Virtualization and Touch Services using Microsoft management tools and remote diagnostics Implement strategic improvements in VDI processes and automation using Microsoft PowerShell, Group Policy, and monitoring platforms to enhance service efficiency and reportingRequired QualificationsExcellent knowledge of virtualization technologies, including HyperV, Remote Desktop Services, and Microsoft Endpoint Manager Advanced skills in scripting and automation using PowerShell for operational efficiency Strong understanding of Touch Services, video/telepresence platforms, and endpoint management In-depth experience with monitoring tools, incident management systems, and reporting platforms Recommended certifications: Microsoft Certified: Azure Virtual Desktop Specialty and Microsoft Certified: Windows Server Hybrid Administrator Associate (optional but valuable)