Support Operations Analyst
virtual vocationsDenver, CO
Support Operations Analyst
Occupations
Computer Systems AnalystsBusiness Operations Specialists, All OtherComputer User Support SpecialistsAbout the role
To provide level 1 remote desktop support, the full-time Support Operations Analyst will resolve assigned tickets and diagnose hardware, software, and network issues via telephone, email, or chat while adhering to quality standards and service level agreements.
Key Responsibilities:
Provide level 1 remote desktop support to resolve tickets and diagnose hardware/software/network problems within agreed SLAs
Ensure adherence to quality standards, regulatory requirements, and company policies to maintain a positive customer experience
Update worklogs and escalate complex problems to appropriate support specialists as needed
Required Qualifications:
Experience in providing remote desktop support or technical support
Familiarity with ticketing systems and service level agreements (SLAs)
Knowledge of hardware, software, and network troubleshooting
Ability to work efficiently in a fast-paced environment
Commitment to maintaining high customer satisfaction and quality standards
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JOB OVERVIEW
Experience level
Lead
Location
Denver, CO
Occupation
Computer Systems Analysts
Industry
Computer Systems Design Services
Posted
yesterday
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