Customer Solutions Associate

Location: Seattle, WA Hybrid Duration - 12 Month+ Contract Schedule: Full-Time | 6:00 AM 2:30 PMPosition Summary We are seeking a Customer Solutions Associate to serve as a primary point of contact for customers, manage orders, resolve issues, and support an efficient end-to-end order-to-cash process.

Key Responsibilities: Manage incoming customer calls and inquiries. Receive, process, and submit customer orders. Handle customer credit requests and account updates. Maintain customer information in CRM and other systems. Track orders and coordinate with transportation partners on escalations. Inform customers about new and existing products or programs. Identify and resolve order issues within established SLAs. Monitor open orders and ensure timely follow-up. Collaborate with customers and internal teams to resolve blocked orders. Optimize orders for transportation and logistical efficiency. Communicate with customers regarding out-of-stock and allocation issues. Coordinate with fulfillment, warehouse, and transportation teams to resolve delivery issues. Manage product returns, refusals, and related documentation. Review return requests and ensure compliance with applicable policies. Coordinate product destruction or donation when required. Review refusal orders for accuracy and identify opportunities to prevent future issues.

Requirements: Bachelor's degree strongly preferred.2+ years of experience in customer service, order management, distribution, inventory management, transportation, or supply/demand planning preferred. Strong written and verbal communication skills. Excellent analytical and problem-solving abilities. Strong organizational and decision-making skills. Proficiency with Microsoft Office, including Excel, Word, and Outlook. Experience with SAP and Salesforce or a similar CRM system. Ability to manage multiple priorities in a fast-paced environment. Ability to work independently with minimal supervision.