Patient Services Representative

Location: Pleasant Prairie, WI (with occasional support at nearby clinics)Be the welcoming face that sets the tone for a patient's entire experience at ADVENT.As a Patient Services Representative, you'll play a vital role in ensuring our patients feel supported and cared for from their very first visit through every step of their journey.

What You'll Do: Greet patients and accurately check patients into Electronic Health Records using established patient registration check-in and checkout protocols. Review upcoming clinic schedules to ensure patient charts contain accurate insurance information and required documentation. Schedule patient appointments. Answer call center calls to provide overflow coverage as necessary. Owns opening of clinic and closing of clinic per established guidelines. Cross train in Medical Assistant duties Identify, propose, and implement continual improvements to drive process efficiency, scalability and innovation within the scope of your work that enhances our ability to achieve the ADVENT vision. Support the overall success of the organization and perform other related duties as requested by leadership. Plan and adapt with business growth and strategy, cross-training where necessary to accommodate different situations and locations. Follow all legal and compliance requirements, including HIPAA guidelines to maintain patient privacy. Perform all other duties as assigned.

Required: Minimum of 1 year experience working in a medical or healthcare setting Prior insurance experience preferred Strong time management skills and the ability to multitask effectively Experience working with performance-based goals or metricsA customer-first mindset and excellent communication skills Tech-savvy with experience in Microsoft Office and Electronic Health Records High attention to detail and accuracyA problem-solver who thrives in a fast-paced environmentA positive, team-oriented attitude and strong work ethic Ability to work at the Pleasant Prairie and Oak Creek clinics as needed Valid driver license Why Choose ADVENT:16+ days PTO (prorated first year) + paid holidays Health, dental, and vision coverage with employer-paid HRA401k match & life insurance Regular business hoursno nights or weekendsA culture that values solutions and encourages growth Work in our Pleasant Prairie and surrounding market clinics when needed

Schedule: Monday-Friday, 8am - 4:30pm