Service & Route Coordinator

Pay: $20-24/hour Why Join Culligan? Employees of Culligan receive a competitive benefits package and exclusive privileges, effective immediately, including: Medical, Dental and Vision insurance 401(K) Match Exclusive Culligan Product Discounts Paid Time Off (PTO) Tuition Reimbursement Life Insurance

What You'll Do: Manage inbound and outbound customer calls, addressing inquiries and scheduling service appointments Provide in-person customer support and assist with service-related questions Optimize service schedules and assign routes to ensure efficiency for field technicians Set up and maintain customer accounts Track service completion and collaborate with field teams to resolve scheduling conflicts Process invoices, work orders, and discounts to ensure accuracy and compliance Support field teams with real-time coordination and communication Monitor daily call volumes and propose process improvements

What We're Looking for: 1+ years of customer service experience, route coordination or operations (preferred)High school diploma or GED, associate or bachelor's degree in business, Operations or related field (preferred)Proficiency in Microsoft Word and Excel and experience with IFS, Salesforce or similar systems Strong communication and organizational skills Proven ability to problem-solve, prioritize tasks and adapt in a dynamic environment Equal Opportunity Statement: Decisions and criteria governing the employment relationship with all employees at Culligan by Water Co are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.