Field Service Manager in San Jose

KEY RESPONSIBILITIES: Field Operations Management· Manage daily scheduling and dispatch of field technicians· Oversee installation, startup, maintenance, and repair of:o Reverse Osmosis (RO) systemso Deionization (DI) systemso Ultrapure Water (UPW) systemso Filtration, UV, and chemical dosing systems· Ensure timely completion of service calls and projectsTeam Leadership & Development· Supervise, train, and mentor field technicians· Conduct ride-alongs, performance evaluations, and skills assessments· Develop training programs for system diagnostics and service procedures· Enforce company policies and safety standardsCustomer Relationship Management· Act as escalation point for service issues and customer concerns· Maintain strong relationships with commercial, industrial, and laboratory clients· Ensure service quality meets or exceeds customer expectations· Support sales team with technical expertise and site assessmentsTechnical Oversight· Provide advanced troubleshooting support for complex systems· Review system designs, P&IDs, and specifications· Ensure proper commissioning and validation of systems· Monitor system performance trends and recommend improvementsSafety & Compliance· Enforce all safety policies (LOTO, confined space, chemical handling, PPE)· Ensure compliance with OSHA regulations and local/state requirements· Conduct safety meetings and field auditsInventory & Equipment Management· Manage service vehicle fleet, tools, and test equipment· Maintain inventory levels for filters, membranes, resins, and spare parts· Coordinate with procurement to ensure parts availabilityReporting & Administration· Track KPIs (response time, first-time fix rate, technician utilization)· Review service reports, work orders, and documentation for accuracy· Manage budgets related to service operations· Utilize service software (e.g., FieldEdge) for scheduling and reportingQUALIFICATIONS