Technical Support Engineer 2: Triage & Discovery Specialist
alloyDenver, CO
Technical Support Engineer 2: Triage & Discovery Specialist
alloyDenver, CO
today
Occupations
Engineering Technologists and Technicians, Except Drafters, All OtherComputer User Support SpecialistsComputer Systems AnalystsAbout the role
Alloy is seeking a Technical Support Engineer 2 to triage incoming cases, lead discovery conversations, and build high-quality handoffs for senior engineers. You'll resolve straightforward tickets using Zendesk, while expanding product knowledge and collaborating across teams in a dynamic support environment. The role requires strong communication, analytical thinking, and the ability to turn ambiguous intake into structured, actionable work.
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JOB OVERVIEW
Experience level
Senior
Location
Denver, CO
Occupation
Engineering Technologists and Technicians, Except Drafters, All Other
Industry
Computer Systems Design Services
Posted
today
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