Community Lead Ambassador

Key Responsibilities: Community Engagement and Relationship Building· Serve as a consistent, visible, and accessible DDA representative within an assigned area, neighborhood, district, or subject-matter portfolio, as determined and periodically adjusted by DDA leadership.· Build and maintain relationships with residents, business owners and operators, property owners and managers, developers, community organizations, neighborhood leaders, hospitality and tourism stakeholders, public agencies, elected officials’ offices, and other partners.· Regularly visit businesses, residential buildings, public spaces, and community gathering places to understand local needs, concerns, opportunities, and assets.· Develop productive relationships with condominium boards and homeowners associations; attend association, neighborhood, and business meetings to share DDA information and gather feedback.· Work with property owners, managers, and residents to identify opportunities to improve the appearance, experience, safety, quality of life, and economic vitality of surrounding areas. Issue Identification and Problem Solving· Serve as an initial point of contact for stakeholders seeking assistance and respond to inquiries in a timely and professional manner.· Identify recurring concerns involving cleanliness, safety, permitting, mobility, construction, public spaces, business operations, homelessness, development, and quality of life.· Work with DDA staff and external partners to identify potential solutions and help stakeholders navigate programs, services, incentives, and resources available through City, County, state, federal, nonprofit, and private-sector partners.· Document concerns, responsible parties, actions, next steps, and outcomes in DDA-approved tracking systems. Track matters through resolution, referral, escalation, or other appropriate disposition.· Proactively follow up with stakeholders, partner agencies, and internal staff; provide consistent updates and communicate outcomes or the status of matters beyond the DDA’s control.· Escalate matters requiring DDA leadership or partner agency involvement and exercise sound judgment regarding the scope of the DDA’s authority. Business and Economic Development Support· Build business relationships and identify opportunities to support retention, expansion, growth, and participation in DDA incentives, technical assistance, financing resources, and marketing initiatives.· Identify prospective businesses, entrepreneurs, investors, and development opportunities that may contribute to Downtown Miami’s vitality.· Report emerging business trends, market conditions, and operational challenges; facilitate introductions to relevant public, private, and community partners.· Support DDA business development initiatives, special projects, events, and outreach campaigns. Community Intelligence and Reporting· Communicate emerging issues, opportunities, stakeholder concerns, and community sentiment to DDA leadership, supported by direct feedback and observed conditions.· Use DDA-approved technology, CRM, project management, issue-tracking, or other reporting systems to document stakeholder interactions, activities, referrals, and outcomes.· Prepare regular reports covering engagement activity, businesses and stakeholders contacted, issues identified, solutions facilitated, partnerships developed, opportunities identified, and follow-up actions.· Maintain accurate and timely records sufficient to measure engagement activity, response times, issue disposition, stakeholder outcomes, and established performance indicators.· Identify trends and recurring issues that may warrant broader DDA initiatives or policy discussions and provide actionable recommendations. Events and Community Presence· Represent the Miami DDA at community meetings, business events, neighborhood gatherings, ribbon cuttings, workshops, conferences, and other public-facing activities.· Help organize and participate in community engagement events and programs that connect residents and businesses with resources.· Maintain a consistent presence throughout the assigned area and communicate DDA initiatives professionally and accurately. Coordination and Additional Duties· Provide guidance, coordination, and field support to Community Ambassadors or other assigned staff, interns, or contractors, as directed.· Perform other related duties and responsibilities as assigned in support of DDA operations, programs, initiatives, and organizational priorities.

Work Environment: This is a highly mobile, community-facing position requiring substantial time outside the office engaging directly with stakeholders. Work includes walking and visiting businesses and public spaces throughout the district, attending association meetings, meeting with property owners and managers, visiting construction and development sites as appropriate, participating in community events, and meeting with public and private-sector partners. The employee must be able to travel independently throughout the Miami DDA district and to off-site meetings and events as required. The essential duties of the position may be performed with or without reasonable accommodation. Compensation$65,000–$80,000 annually, commensurate with qualifications and experience. The Miami DDA offers an opportunity to play a direct role in strengthening Downtown Miami’s business community, residential neighborhoods, and overall economic vitality.