Call Center Manager

Key Responsibilities: Lead daily operations across customer service, dispatch, and install coordination teams Drive booking rates, conversion performance, and customer experience metrics Develop and execute operational strategies aligned with growth and revenue targets Coach and develop supervisors and team leads; manage teams of 1015+ employees Oversee workforce planning, reporting, and performance management Optimize CRM and call center technology, including ServiceTitan Partner with Field Operations, Sales, Marketing, and HR to ensure seamless service delivery Serve as escalation point for high-impact customer issues Experience with ai CSR and set-up preferred

Qualifications: Experience managing a $15M+ call center operation Background in dispatch, customer service, and install coordination in the trades Experience with a medium to large call center for one of the following: HVAC, electrical, plumbing, sewer Proven leadership of 7-15 person teams Strong reporting and performance management skills Experience with ServiceTitan and Microsoft Office Expectations In-office role, MondayFriday (minimum 8 hours/day) Hands-on, reliable leader available during team working hours

Benefits: Medical, dental, vision 401(k) with company match Supportive Team Environment Pay Range $70,000 $80,000 USD

About ProSkill Services: Thousands of people across the North Valley have become ProSkill life-long customers. Our plumbers, electricians and HVAC technicians are highly trained professionals with genuinely good hearts and great personalities. We're located in beautiful Anthem Arizona, just North of Phoenix, and we service the entire Northern part of the Valley. Our AC and heating experts, electricians and plumbers in Anthem cover everything from Scottsdale to Glendale to Surprise. Electrical work, plumbing, heating and air conditioning is our life! We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.