Director, Facilities Management

What you will do: 1. National Facility Maintenance Operations Lead and manage the facility maintenance strategy for all locations nationwide that are aligned with organizational goals and growth plans. Ensure consistent service delivery, response times, and maintenance standards across all sites. Develop and implement preventative maintenance programs to minimize downtime, extend asset life, and Manage vendor relationships, including selection, performance monitoring, and contract negotiations. Oversee maintenance budgeting, cost controls, and forecasting for field operations. Implement systems to track reactive maintenance requests, work orders, and service levels and standardize processes across all locations. Partner cross-functionally to support new site openings, remodels, and closures. 2. Corporate Office Facilities & Workplace Experience Oversee maintenance, operations, and workplace services for corporate office facilities. Lead Manager of Home Office Operations and Manager of Facilities Maintenance & Planning (HQ). Ensure a safe, functional, and engaging office environment aligned with company standards. Oversee landlord relationship to ensure well-functioning building systems (HVAC, electrical, plumbing), and janitorial services Coordination with other related functions such as PLD, Security, and Admin teams. Manage workplace amenities, including food service and employee experience initiatives. Drive continuous improvement in workplace efficiency and satisfaction. 3. Enterprise Energy Management & Sustainability Own and lead the organization’s enterprise-wide energy management strategy, including utility cost reduction targets and sustainability goals. Develop and execute multi-year energy optimization roadmaps, including capital investment planning for efficiency initiatives. Oversee energy procurement strategy and vendor partnerships, ensuring cost-effective and reliable utility services across all locations. Provide executive oversight of deregulated energy market participation, contract strategy, and pricing optimization. Ensure effective management of utility accounts, including service setup, transfers, and closures tied to real estate activity. Lead energy data governance, analytics, and reporting, including benchmarking, cost tracking, and performance monitoring across the portfolio. Identify and execute initiatives that improve energy efficiency, reduce costs, and support operational continuity. Partner with Real Estate, Construction, and Facilities teams to embed energy-efficient standards into new builds, remodels, and maintenance practices. Oversee energy audits, demand response programs, and continuous improvement efforts. 4. Leadership & Team Development Lead, coach, and develop a team of maintenance professionals, facility managers, and café staff. Provide indirect oversight and partnership with energy management resources or external providers. Establish KPIs, performance expectations, and accountability measures. Foster a culture of safety, service excellence, and continuous improvement. 5. Financial & Strategic Planning Develop and manage operating and capital budgets across maintenance, energy, and headquarters teams. Drive cost optimization across both maintenance operations and utility consumption. Identify and execute efficiency opportunities without compromising service quality. Analyze trends in maintenance and energy data to inform strategic decision-making. 6. Compliance, Safety & Risk Management Partner with field and health and safety teams to ensure compliance with building codes, safety regulations, and environmental standards. Ensure safe operation of facilities through appropriate preventative and reactive maintenance activities, including regular review of critical infrastructure and utility systems. Support environmental sustainability goals and reporting requirements. Partner with Risk teams to coordinate and maintain emergency preparedness and business continuity plans.