Organizational Trainer

Assist employees with technical issues, software proficiency standards through system training, monitor employee's progress, and ongoing support. Conduct coaching conversations to promote instructional improvement and provide ongoing cyclical training. Work collaboratively to support employees transition to new technology and to adhere to the new standardized processes. Conduct ongoing assessment of employee achievement. Collaborate with training leads to design training materials. Write, edit, and maintain documentation for all assigned modules. Develop technical and non-technical training materials, including curriculum, facilitator guides, job aids, quick reference guides, online help content, videos, workflow diagrams, and web-based modules. Build and maintain relationships with Subject Matter Experts for material development. Implement effective instructional strategies to develop curriculum for business operations to include frontline technicians. Schedule, deliver, and evaluate training sessions, ensuring accuracy and effectiveness. Participate in course development and maintenance using Cornerstone LMS. Deliver course materials in various settings, including formal classrooms and workshops. Co-teach and demo core instruction for software system usage and operational business processes. Create follow-up processes to evaluate training effectiveness. Be available for consultations with management, training team, and employees. Answer on-call questions from staff. Troubleshoot minor system issues to support new software usage and business process alignment. Participate in software testing as needed. Drive University vehicles. Maintain acceptable driver rating as established in Policy: UTS157 Section 2.5.4.Special projects and other duties as assigned.