SERVICE COORDINATOR I - PEER SPECIALIST

DUTIES: The following reflects essential functions for this job but does not restrict other tasks, which may be assigned:

Leadership, Administration, Oversight: Develop rapport with new and current clients and collaborate with treatment team to determine appropriate case management and mental health service needs. Attend all staff and community meetings as requested by Program Manager. Engage in all scheduled supervision with management to consult about members and discuss any pertinent issues related to consumer care and/or documentation. Direct Service and Support Interact with members in the milieu on-to-one or in groups to provide peer support and minor case management services (e.g. providing referrals to community resources).Assist with rehabilitation services, including meals, showers, laundry, and linkage to necessary resources. Assure clients have access to local resources, including psychiatric and medical care/appointments, housing, benefits establishment, community rehabilitation and socialization activities, providing transportation and accompanying the client using personal or public transportation when necessary. Within Scope of Practice and knowledge base, engage clients to achieve their goals and objectives and report to the team and clinically qualified staff regarding changes in clients' level of functioning, support networks, adequacy of living arrangements, financial status, physical health, level of self-care. Use personal experience and successes to promote wellness and hope in the recovery process. Provides DMH rehabilitation and case management interventions to improve level of functioning, reduce defined distress or stressors, and create positive community linkages and relationships. Documentation and Data Collection Complete all program-required paperwork such as DMH/Medi-Cal and maintain documentation according to those program standards of practice in Electronic Health Record - Welligent within prescribed timeframes as outlined in Step Up documentation policy. Meet required billing quota as presented by Program Manager. Other duties as assigned or desired with guidance support and approval of the clinical staff and management. SKILLSAble to engage and work effectively with the young adult population. Knowledge of orexperience with benefits and services, mental health diagnoses and level of functioning, EBP'ssuch as Motivational Interviewing, Trauma Informed Care, Housing First, Harm Reduction, etc. Knowledge of community resources and the ability to engage others in care. Ability to workindependently and collaboratively with others on a team. Initiative and solution focusedpractice. Uses good time management skills and resources to balance drop-in responsibilities, direct service, and paperwork. Works within skills and scope of practice asking for support andtraining to improve abilities when needed. Ability to work as a team member in milieu and withother community providers. Understands and promotes safety first to self and team members.

QUALIFICATIONS: Peer Specialist Certification and at least 1-year experience working withmentally ill adults in a community setting or other relevant experience. Ability to work as ateam with community agencies, on the streets, and within the agency. California driver's licenseand insurance is required. SUPPLEMENTAL INFORMATIONWork with people experiencing homelessness whether on thestreets, in shelters, or other places of habitation or services, may present inherent challengesand difficulties such as: exposure to bed bugs or other infestations, unpleasant smells or odors, individuals who may have poor hygiene or unclean homes due to homelessness, mental healthsymptoms, or poverty. Additionally, in working with our members, employees may encounterinstances of profanity, sexually explicit or derogatory language, or verbal or physicalexpressions of anger and trauma. Very rarely do these situations ever elevate to physicalcontact, and negative or derogatory communication patterns can often be negotiatedsuccessfully. All direct care staff are provided adequate training to develop skills to deescalatecrisis situations that may arise, and Step Up has established procedural safeguards for allemployees to mitigate (but not eliminate) these inherent risks of employment.(Please Note: This position is part of the Service Employees International Union (SEIU721) Bargaining Unit.)

PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is regularlyrequired to sit; use hands and fingers; handle or feel; reach with hands and arms; talk; andhear. The employee is frequently required to walk, balance, stoop, kneel, and/or crouch. Theemployee must occasionally lift and/or move up to 15 pounds. Specific vision abilities requiredby this job include close vision, distance vision, peripheral vision, depth perception, and abilityto adjust focus. Keyboard data entry required. Step Up utilizes the principles of trauma-informed care and mental health recovery. Theseprinciples inform our Core Values of Hope, Wellness, Voice and Choice, Respect, and Collaborative Relationships. As representatives of Step Up, employees agree to adhere to thesevalues in their interactions with members, colleagues, supervisors, and associated communitymembers. STEP UP CORE VALUESHOPE - We believe all people have the capacity for positive growth and change. We use hopeto inspire and motivate ourselves, our members, our colleagues, and our community. WELLNESSWe believe in promoting a culture that supports healthy and fulfilling lives. We usea supportive environment to foster well-being for ourselves, our members, our colleagues, andour community. VOICE AND CHOICEWe believe in the right to choose and be heard. We use voice and choiceto create meaningful outcomes and empowerment for ourselves, our members, our colleagues, and our community. RESPECTWe believe in promoting interactions that are non-judgmental, transparent. We userespect to guide all of our words and actions with ourselves, our members, our colleagues, andour community. COLLABORATIVE RELATIONSHIPSWe believe in forming partnerships to share resources, knowledge, and experiences. We use collaborative relationships to strengthenaccomplishments for ourselves, our members, our colleagues, and our community. Step Up is committed to providing quality services that adhere to the highest ethical standardsand principles. All Step Up employees agree to adhere to the ethical policies and codes ofconduct, as outlined in the Employee Handbook and those specified for this grant. Step Up provides equal employment opportunities without regard to age, ancestry, color, creed, mental or physical disability, marital status, medical condition, national origin, race, religion, sex, sexual orientation, veteran status, or any other consideration made unlawful byfederal, state, or local laws. STEP UP IS AN EQUAL OPPORTUNITY EMPLOYER