Client Services Specialist

Responsibilities: Serve as a primary point of contact for attendees, exhibitors, and staff, providing timely follow-up and driving issues through to completion. Review event-related web pages and online resources to confirm content is accurate, functional, and easy for users to navigate. Resolve customer concerns by assessing problems carefully, identifying practical solutions, and communicating next steps clearly. Work closely with internal departments and external partners to improve service delivery and introduce more effective support processes. Manage registration activity across multiple platforms, entering and updating information with strong attention to accuracy. Track exhibitor timelines, requests, and communications to keep key stakeholders informed and aligned. Coordinate with operations partners to prepare pricing materials and support the development of competitive service offerings. Create and maintain exhibitor service documentation for assigned events, including vendor details, service information, and booth participation guidelines. Attend conferences, trade shows, vendor meetings, or client locations as needed to support event execution. Take on additional assignments that support team objectives and evolving business needs.