French/English Call Center Rep
global channel managementPort Washington, NY
French/English Call Center Rep
global channel managementPort Washington, NY
9 days ago
Occupations
Customer Service RepresentativesReceptionists and Information ClerksSwitchboard Operators, Including Answering ServiceIndustries
Telemarketing Bureaus and Other Contact CentersTelephone Answering ServicesAll Other Business Support ServicesAbout the role
French/English Call Center RepPort Washington, New York, United States$ 17.00 - 20.00 (US Dollar) French/English Call Center needs 1+ year(s) of experience working in customer service, hospitality or call center environment
About the Job:
French/English Call Center RepFrench/English Call Center requires: High school diploma
Work hours:
11:00am 7:15pm & Training is (9am 5pm) for 2 weeks (35 hours a week)1+ year(s) of experience working in customer service, hospitality or call center environment Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice Strong verbal and written communication skills Demonstrated listening and comprehension skills A clear team player with strong interpersonal skills Ability to maintain composure when dealing with difficult customer situations Excellent time management skills must be able to prioritize tasks efficiently Strong PC skills including MS Office; Word and Excel Ability to navigate information systems and internet
Preferred Qualifications:
- Higher education degree
- Previous experience using SAPPrevious experience in the optical industry, full knowledge of optical products and a strong command of the industry language
- Bilingual FrenchFrench/English Call Center Duties
- Answers incoming calls and processes orders.
- Resolves customer complaints, troubleshoots issues to determine best path for resolution.
- Correctly documents customer interactions and tracks call types.
- Maintains support service levels and upholds Customer Service standards.
- Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
- Takes inbound phone calls for up-to 90% of assigned shift.
- Performs all other duties as assigned.
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JOB OVERVIEW
Experience level
Junior
Location
Port Washington, NY
Occupation
Customer Service Representatives
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
9 days ago
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