Parking Operations Specialist

Parking Operations Specialist General Description: This position performs routine administrative, operational, financial, and customer-support services related to campus parking, transportation, and NOVACard operations. *This position is not eligible for telework.* Duties and Tasks: Perform front office duties including but not limited to: Permit sales, citation payments, NOVACard issuance, cash drawer reconciliation & general customer support. Manage Print Services, refill paper, toner, and staples as needed. Troubleshoot paper jams. Support duties include but not limited to: Monitoring Smarter Track for tickets and address as necessary. Escalate tickets to Tier 2 as needed. Perform parking enforcement duties including but not limited to: Checking all applicable parking areas for infractions against parking policy, Issuing citations to vehicles, & properly maintaining parking equipment and hardware. Operating a state enforcement vehicle while preforming duties. KSAs: Ability to interpret and apply policies, procedures and guidelines. Strong interpersonal skills. Ability to answer phones. Good problem solving and critical thinking skills.