HR Service Center Analyst
northern trustTempe, AZ
HR Service Center Analyst
northern trustTempe, AZ
today
Occupations
Human Resources SpecialistsHuman Resources Assistants, Except Payroll and TimekeepingHuman Resources ManagersIndustries
Human Resources Consulting ServicesCorporate, Subsidiary, and Regional Managing OfficesAdministration of Human Resource ProgramsAbout the role
Overview:
As an HR Service Center Analyst at Northern Trust, you help administer HR services and programs using the HR Case Management system. You assist employees, managers, and candidates with policy guidance, data updates, and HR inquiries across channels, promoting self-service tools when appropriate. You maintain high service quality, track case progress, and support process improvement. You may train peers and ensure documentation stays current, contributing to a collaborative, client-focused HR function. Compensation / Benefits hybrid working model inclusive workplace philanthropy culture collaborative work culture
Responsibilities:
Respond to questions and support employees and managers on HR policies, systems, and data via multiple channels Educate users on available HR services and promote self-service tools Escalate non-routine matters to subject-matter experts Maintain a professional, customer-focused image and provide status updates to stakeholders Adhere to SLAs and ensure accurate case documentation in the system Possibly train other HR Service Center analysts and keep HR processes up-to-date
Key requirements:
Relevant work experience in human resources Excellent oral and written communication Customer service orientation Analytical and problem-solving skills Detail-oriented Team-oriented and collaborative Proficient in Microsoft Office Basic knowledge of HR programs HRIS tools experience (e.g., PeopleSoft, ServiceNow, Workday) Customer service orientation Strong communication Team player Microsoft Office suite HRIS systems (PeopleSoft, ServiceNow, Workday) Case management systems
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JOB OVERVIEW
Experience level
Junior
Location
Tempe, AZ
Occupation
Human Resources Specialists
Industry
Human Resources Consulting Services
Posted
today
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