Call Center Representative
alois solutionsCarmel, IN
Call Center Representative
alois solutionsCarmel, IN
4 days ago
Industries
Telemarketing Bureaus and Other Contact CentersCollection AgenciesOther Activities Related to Credit IntermediationAbout the role
Job Details
Position: Call Center Representative
Location: Indianapolis, IN 46240 and Newark, DE 19713
Duration: Full-Time Employment, Direct Hire
Note:
There are different schedules after training. (Mon-Fri: 8-5, 10-7, 12-9, the managers will assign the shift as per the business need.)
Responsibilities:
Initiate contact with debtors through phone calls, emails, and written correspondence to discuss outstanding debts, payment options, and negotiate payment arrangements.
Document all collection activities, including communication records, payment arrangements, and any relevant information obtained during discussions with debtors within client standards and Federal Regulations.
Provide exceptional customer service to debtors, responding to inquiries, providing accurate information, and addressing concerns.
Utilize skip tracing techniques and tools to locate debtors who have changed contact information or are difficult to reach.
Skills:
- Minimum education, skills and experience required.
- Strong negotiation and persuasion skills, with the ability to effectively communicate with debtors in a respectful and professional manner.
- Effective verbal and written communication skills, including active listening skills and the ability to empathize with debtors.
- Ability to handle difficult conversations and resolve conflicts while maintaining composure and professionalism.
- Reliable, ability to work flexible day, evenings and weekend hours as required.
- Basic computing skills
- Must be able to obtain required License for collecting upon placement.
- Preferred education, skills, and experience.
Education:
High school diploma or equivalent; some college coursework in business or related fields is preferred.0-1 years of experience in collections or related customer service roles, preferably in a financial or credit environment.
Proficiency in using collections software, customer relationship management (CRM) systems, and Microsoft Office Suite.
Familiarity with debt collection laws, regulations, and compliance requirements.
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JOB OVERVIEW
Experience level
Junior
Location
Carmel, IN
Occupation
Customer Service Representatives
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
4 days ago
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