Head of Programme Management

About Miami Diaper Bank Founded in 2013, Miami Diaper Bank collects and distributes diapers and baby essentials to low-income families across South Florida. There is no government assistance program that covers diapers, so families rely on us. We reach them through a multi-channel distribution pipeline with 4 programs: Professional development assistance, Health insurance, paid time off, Flexible schedule Full-time Extended hours, Weekends as needed, Evenings as needed The Program Manager owns our core program: the partner agencies that distribute our diapers, the distributions themselves, our client scheduling software and the annual partner survey. You report to the Deputy Director and supervise the Client Outreach Coordinator. You are as comfortable approving orders in a database as you are walking a new pop-up site, running a partner meeting, or loading a truck when the day calls for it. Onboard new partners: review applications against our criteria, lead site walkthroughs with the Deputy Director, send MOU details for approval, and set partners up in Human Essentials for their first order. Plan and run one in-person and one virtual partner meeting each year, and lead a quarterly partner site visit for all staff. Send the annual partner survey in early November, follow up with non-responders so all are in by January 1, and analyze results with the Deputy Director by January 15.Review and approve partner requests in Human Essentials and send them to the Resource Coordinator for picking.offer grant-funded extras and other baby essentials when available, after checking with the Deputy Director. Review special event requests and present them to the Deputy Director for approval based on inventory. Lead site and trucking logistics for monthly sponsored emergency pop-ups; Book locations, run walkthroughs, and choose new pop-up sites and mobile pantry zip codes with the Deputy Director, using the Client Outreach Coordinator's suggestions. Place wrap-around service vendors in each site layout and logistics plan. Build Human Essentials orders from client appointment counts, set schedules and routes with the Resource Coordinator, and enter every distribution with the correct county. Keep a list of in-kind transportation donors for larger trucks, updated twice a year. Keep PantrySoft (our client scheduling software) schedules and inventory current and resolve issues; Enter kids served, diapers by source and partner changes in our tracking sheet in real time; supply program numbers for grant reports. Complete National Diaper Bank Network in-kind inventory sheets and survey reports, and support the Deputy Director on Baby2Baby quarterly requests and monthly polls. Supervision and team support (about 10%)Supervise the Client Outreach Coordinator day-to-day, with a monthly 1:1; serve as their first backup. Serve as the Deputy Director's second backup for the Monday huddle, urgent orders and site approvals. Community outreach and in-kind (about 10%)bring partner leads back and send them the partner application. With the Client Outreach Coordinator, identify client needs and secure in-kind diapers, wipes, formula, and baby essentials for events and general donations. Lead logistics for the holiday distribution and, every five years, the Mobile Diaper Pantry anniversary. Bilingual English/Spanish and/or English/Haitian Creole; our client materials are in all three languages.~ Bachelor's degree in nonprofit management, social work, public health, public administration, business, supply chain/logistics or a related field — or an equivalent combination of education and experience.~3+ years managing a program, partner network or distribution operation, ideally at a nonprofit or basic-needs organization.~ Experience managing relationships with partner agencies, vendors or community organizations, including agreements and follow-up on commitments.~ Strong event and logistics planning: sites, schedules, transportation and day-of coordination.~ Comfortable with databases and Google Sheets or Excel; accurate, timely data entry.~ Clear, professional writing for partner emails, reports and survey follow-up.~ Availability for occasional evenings and weekends (pop-ups, tabling), and extended hours during disaster activations.~ Experience with Human Essentials, PantrySoft or similar inventory and client-scheduling tools. Experience at a diaper bank, food bank or other basic-needs organization; familiarity with the National Diaper Bank Network and Baby2Baby. Experience running large community distributions (500+ families).Experience designing or running partner or client surveys. Knowledge of South Florida community agencies, shelters, Head Start programs and clinics.