Manager

ManagerSummary Description: The Manager is a business partner accountable for leading the Restaurant Associate team to deliver Steak 'n Shake operational and financial standards on each scheduled shift as well as building a well cross trained staff within the Restaurant. The Manager is responsible for assessing Associates performance to identify opportunities and coach for improvement. This position has accountability on his/her shift for the correct delivery of Steak 'n Shake procedures, policies and specification which deliver the Steak 'n Shake Vision and Mission. The Manager will partner directly with his/her Restaurant and General Manager and/or Franchise Partner Designate and will receive market level support from his/her Human Resource Manager and Field Training Manager / Coordinator to meet the business and strategic objectives of the organization.Primary and On-Going AccountabilitiesEffectively Manage a Steak 'n Shake ShiftExecute the 14 point walk and correct deficiencies as they ariseEnsure food is properly stored and prepared in compliance with food safety regulations and recipe adherenceEnsure service, hospitality, accuracy and speed standards are achievedMaintain strict compliance with health, safety and security standards and proceduresTrain, coach and inspire Associates to deliver exceptional service, food quality and environment to the GuestDemonstrate effective decision making and problem solving skills that support the Steak 'n Shake Principles; Relentless Pursuit of Excellence, Exceed Guest Expectations, Golden Rule, Economic Objective and Entrepreneurial ApproachEnsure accurate adherence to all State and Federal laws on assigned shiftLead by ExampleHas authority to discipline associatesRecommends associates for hiring and promotionRecommends associates for terminationSpecific Duties and ResponsibilitiesCustomer Satisfaction: Build the business by relentlessly pursuing excellence and growing customer traffic over prior year:Effectively interact with Guests to ensure we exceed their expectations with the highest quality food and great serviceImmediately address Guest concerns and complaints utilizing the Steak 'n Shake Guest Recovery Model - L.E.A.R.N.Ensure Guests are immediately recognized upon entering and as they are leavingMotivate all Associates to deliver great hospitality toward all guests and other associatesCreate a positive team environment with knowledgeable associates working together through shift huddles and ongoing coachingBrand Protection: Operate in accordance with our Quality, Service and Cleanliness Standards (QSC) and other food safety practices, delighting our Guest with outstanding fresh food and training our valuable people:Execute the 14 point walk – ensuring the facility is radiant, the associates are motivated, the stations are appropriately set up / re-stocked for meal periods, and constantly moving through the restaurant coaching and directing associates to ensure quality adherence and speed standards are achievedInterview candidates using the Select the Best 1st interview guide and recommend enthusiastic / Guest centric candidates to the General Manager for employmentEnsure associates are effectively trained using the Steak 'n Shake training program, Earning your WingsMonitor food quality, portioning and speed from the EXPO window and resolve any issues immediatelyAssign and verify all side work is accurately and efficiently completedVerify accurate adherence to the Prep and Pull and cooling charts as well as complete HACCP and line checks on assigned shift ensuring food quality and quantityEnsure all Safety procedures and policies are strictly adhered toFinancial Growth: Manage profitable shifts focused on delighting our guests, increasing quality and reducing prices:Deploy associates appropriately as planned on the Schedule and Line up sheetsEnsure appropriate staffing levels of well-trained associates on assigned shiftsComplete shift and daily inventory and accurately post into the back office POS SystemCheck in food delivery, ensure proper storage and post-delivery into the POS.Complete food order based on commissary order guide and enter into ordering systemMaintain strict adherence to cash handling and banking policies and proceduresComplete shift tools and administration duties as assigned by General ManagerEnforce procedures, training and other programs designed by Steak 'n Shake to effectively deliver the Steak 'n Shake Vision, Mission and PrinciplesInterviews and recommends Associates candidates to GM within compliance of FLSA and Steak 'n Shake guidelinesTakes responsibility for shift financial resultsServes as a resource to colleagues and as a mentor to less experienced ManagersActively manages the shift ensuring speed and food qualityPrimary:Restaurant AssociatesRestaurant TrainersRestaurant ManagementSecondary:Division PresidentField Training ManagerHuman Resource ManagerHigh School graduate or equivalent education preferredCertified in all Stations at Steak 'n Shake or equivalent experienceServSafe certified (based on local regulations)Understand Steak 'n Shake policies, procedures, state laws, Health codes, Safe food handling and Sanitation proceduresPositive, motivating communication skillsStrong organization and time management skillsStrong coaching and mentoring skillsFlexible and adaptable to changing circumstancesAbility to read, write, perform mathematical calculations and analyze dataDemonstrate key principles: Golden Rule, Relentless pursuit of Excellence, Exceeding guest expectations, Economic objective, Entrepreneurial approachAble to work in excess of 40 hours per week while standing, walking and stretchingAble to lift, carry, push and pull 30 lbsAble to perform any task performed by a service or production associateAble to see across the restaurant to monitor and oversee the operationAble to legally operate a motor vehicleAble to hear, understand and professionally respond to guest and employee inquiries, comments and concernsField Results ReportKey MetricsEffective working relationship with Above Store Leaders, Restaurant Management, colleagues and direct reportsRestaurant ManagerGeneral ManagerFranchise Partner