Hybrid Call Center Workforce Planner

General Dynamics Information Technology, Inc. seeks a Workforce Management Analyst to support NYSDOH Medicaid Management Information System provider services call center. You will help with workforce planning, scheduling, real-time monitoring, and reporting for a multi-skilled center; hybrid at Albany office; requires 2+ years in call center/workforce management; strong Excel, Word, and Zoom skills; preferred NICE/Verint/Calabrio.