Care coordinator ii

Coordinates care activities based on the care plan/service plan and works with healthcare and community providers and partners, and members/caregivers to accommodate changes or progress, as needed Serves as support on various member and/or provider inquiries, requests, or concerns related to care plan/service plan Communicate with care managers, practitioners, and others as needed to facilitate member services and to ensure continuity of care/service May support performing service assessments/screenings for members and documenting the member's care needs Supports documenting and maintaining member records in accordance with state and regulatory requirements and distribution to providers as needed Follows standards of practice and policies compliant with contractual requirements and regulatory guidelines and standards Ability to identify needs and make referrals to Care Manager, community-based organizations, and Disease Manager Provide education on benefits and resources available Performs other duties as assigned Day-to-day responsibilities The contingent worker will support the FYOL Program by conducting member outreach to parent/guardian/caregiver, engaging eligible members and caregivers, completing assessments, providing health education, coordinating care, and connecting families to available plan benefits and community resources. Daily activities include managing assigned caseloads, documenting member interactions, supporting referral processes, monitoring outreach and engagement activities, assisting with care gap closure efforts, and collaborating with internal and external partners. The role supports the FYOL program's goal of improving infant health outcomes, promoting preventive care, and enhancing member engagement during the first years of life. Performance expectations Timely completion of member outreach and engagement activities. Completion of required FYOL assessments and documentation within established timeframes. Achievement of productivity and caseload management expectations. Accurate and compliant documentation. Timely follow-up on referrals, care coordination needs, and identified barriers. Support of quality improvement initiatives, preventive care measures, and member engagement goals. Adherence to departmental policies, workflows, and compliance requirements.salary: $22.99 - $23 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: High School

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