Customer Service Team Manager - Multi-Channel Coaching Lead
chewyNew York, NY
Customer Service Team Manager - Multi-Channel Coaching Lead
chewyNew York, NY
17 days ago
Occupations
First-Line Supervisors of Personal Service WorkersFirst-Line Supervisors of Retail Sales WorkersFirst-Line Supervisors of Food Preparation and Serving WorkersIndustries
Telemarketing Bureaus and Other Contact CentersPet Care (except Veterinary) ServicesAll Other Personal ServicesAbout the role
Chewy is seeking a Team Manager in Louisville, KY to lead a team of 10-25 hourly teammates across phone, email, chat and social media channels. You will coach, mentor and develop staff, drive performance against service and quality metrics, and partner with Recruiting to shape hiring and development.
You will use data to guide coaching, while addressing attendance, conduct, and customer impact. The role requires strong communication, multitasking, and adherence to Chewy standards, with potential
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JOB OVERVIEW
Experience level
Mid
Location
New York, NY
Occupation
First-Line Supervisors of Personal Service Workers
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
17 days ago
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