Information Technology Support Specialist

IT Support Specialist Location: Golden Valley / Minneapolis, MNWork Arrangement: Primarily in-office with work-from-home flexibility. New employees should expect to spend more time in the office during onboarding and while learning our clients, systems and processes. Our ongoing expectation is a minimum of 3 days per week in the office. Salary: $65,000–$75,000 depending on experience, qualifications and certifications Passkey Technology is a well-established MSP serving businesses throughout the Twin Cities since 1991. We provide IT support, Microsoft 365, cybersecurity, infrastructure, cloud and consulting services. We're a small, experienced team, so our engineers work across a wide variety of technologies and client environments. If you enjoy solving different problems every day, working directly with clients and continuously learning, you'll fit well here. This is a hands-on role covering support, projects, cloud, cybersecurity, networking and traditional infrastructure. We especially need someone who understands Microsoft 365 beyond basic administration, including Entra ID, Conditional Access, Intune, MDM/MAM, Microsoft Defender and security policies. What You'll DoTroubleshoot escalated client issues across Microsoft 365, Windows, networks, servers and security Configure and manage Entra ID, Conditional Access, MFA, Intune, MDM/MAM and Microsoft security controls Help migrate clients from Active Directory and traditional servers to Entra ID, Intune, Share Point and One Drive Work with Microsoft Defender, endpoint security, identity security and related cybersecurity tools Assist with DLP, information protection and cloud application discovery Configure and troubleshoot firewalls, switches, wireless networks, VPNs and virtualization Support Windows Server, Active Directory and Group Policy Participate in Microsoft 365, infrastructure, cybersecurity and cloud projects Work directly with clients to understand needs, explain options and recommend solutions Assist with support tickets when needed — everyone on our team helps support our clients What We're Looking For 4+ years of hands-on IT support, systems administration or engineering experience 2- or 4-year degree in Information Technology, Computer Science, Cybersecurity or a related field preferred; relevant technical or trade school education is equally valued. MSP experience strongly preferred Strong Microsoft 365 administration and troubleshooting skills Experience with Entra ID, Conditional Access and Intune Knowledge of Windows Server, Active Directory and Group Policy Solid networking and firewall experience Familiarity with virtualization such as VMware or Hyper-VUnderstanding of cybersecurity, EDR/MDR, MFA and security best practices Strong troubleshooting and communication skills Comfortable working directly with clients and making technical recommendations Able to work independently in a fast-moving environment with changing priorities Experience with RMM, PSA and MSP tools such as Datto RMM, Autotask, IT Glue, Auvik, Huntress, Sentinel One, Petra, Avanan, SaaS Alerts and similar platforms preferred. AI & Emerging Technology Our clients are increasingly asking about Microsoft Copilot, ChatGPT, Claude and other AI tools. We're not looking for an AI developer, but experience with AI tools, governance, automation or simple agents/workflows is a plus. More importantly, we're looking for someone who is curious and willing to learn as these technologies evolve. What We Offer Work-from-home flexibility after onboarding Health, dental and vision insuranceSIMPLE IRA with 3% company match 10 paid holidays 10 vacation days 5 additional PTO days Mileage and phone reimbursement Training and certification reimbursement Opportunities to grow into advanced project, cybersecurity and consulting responsibilities Position includes occasional client site visits throughout the Twin Cities and some on-call responsibilities.