Associate Account Executive - Commercial Entertainment Insurance

Associate Account Executive As our Associate Account Executive on the Commercial Entertainment team, you'll be responsible for the following: The primary function of this position is to provide the highest quality service to customers, and cross sell within the existing book of business. The Associate Account Executive (AAE) will be the day-to-day liaison between the insurance company and designated accounts. The AAE will assist in managing the relationships with clients (business managers and/or individual customers).Daily servicing of customers will include addressing various coverage issues, contract analysis, exposure analysis, handle and/or direct all the inside service work associated with the clients' accounts, including all endorsement activity, routine coverage questions, problem solving, renewal control, preparation of formal proposals, checking and binding policies. AAE should have experience in all areas of commercial entertainment insurance. The AAE will inform the Producer on strategic account issues, claims and other potential problems. The AAE is responsible for overseeing all processes related to renewals, account management as well as insuring Standard Operating Guidelines (SOG's) are used and followed for all insurance transactions. We'd love to meet you if your professional track record includes these skills:· Build and maintain constructive and effective relationships with clients by meeting and exceeding client expectations at all times.· Provide consistent, accurate, timely and pertinent communication to clients through "constant tough" via emails, phone contact and meetings.· Respond to client inquiries/issues within a 24-hour timeline.· Resolve/assist with any service or claims issues/questions.· Assist in design of or independently design insurance plans for clients think about out-of-the-box solutions.· Assist clients in making appropriate coverage changes.· Attend face-to-face meetings with the clients to review summary reports, make presentations, and to maintain client relationships as often as necessary.· Inform and educate clients about coverage, exclusions and exposures; gaps in coverage, stewardship programs; and other relevant information.· Monitor and review client satisfaction at least quarterly; report findings/issues to Producer of the account.· Cross sell and/or refer new business leads to appropriate departments.· Know and be up to date on the utilization of carrier websites, carrier communications, new coverage options and billing procedures.· Quote new business and renewal options to every client to include:o Higher limits of liabilityo Higher deductible optionso Earthquake coverageo Earthquake deductible buy back coverageo Flood coverageo Excess flood coverageo Increased mold coverageo Identity theft coverageo Umbrella or excess liability/excess uninsured/underinsured coverageo Inland marine coverageo Guaranteed replacement costo Equipment breakdown coverageo Enhanced auto coverages • Review and check policies based on SOG checklists to include proposals, applications, letters, invoicing, summaries of insurance, certificates, evidence of insurance, binders, etc. • Assist in managing Accounts Receivables for the book. • Maintain agency EPIC files accurately and consistently documenting conversations in emails and other notes sent to clients. These additional qualifications are a plus, but not required to apply: College Degree preferred (high school diploma is required) Current California Department of Insurance License 4-7 years of experience Proficient MS Office Suite (Word, Excel, Outlook) Experience with utilizing agency management system, Applied EPIC, preferred. We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you. Work environment & physical demands. • Ability to use computer keyboard and sit in a stationary position for extended periods as well as use office machinery such as fax and copy machines, and telephones. Work is performed in a typical interior/office work environment. Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work. Some benefits included in this role are: Generous time off Tuition reimbursement and professional development opportunities Charitable contribution match programs Stock purchase opportunities The applicable base salary range for this role is $82,600 to $132,400. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs. Marsh McLennan and its affiliates are EEO Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.