Senior Murex Application Support Analyst

Roles and Responsibilities: Provide L1/L2 production application support across financial markets and trading applications. Support Murex MX.3 front-to-back processes, including trade capture, pricing/valuation, confirmations, and settlement. Monitor and troubleshoot EOD and Data Mart batch processes, including job failures, restarts, and failure resolution. Support ION gateways and FIX/API-based post-trade feeds and STP integrations. Perform first-line triage of eFX and pre-trade issues, escalating complex incidents to appropriate technical teams. Support market connectivity platforms including Bloomberg, Market Axess, and Markitwire. Troubleshoot FIX messages, application logs, interfaces, and data issues. Support US regulatory reporting processes, including TRACE/FINRA reporting, security symbol mapping, and related EOD processes. Work with SQL and Sybase databases to investigate production issues and validate data. Use Linux/UNIX commands and tools for application monitoring, troubleshooting, and log analysis. Manage incidents, problems, and service requests using Service Now/JIRA in accordance with ITIL processes. Communicate effectively with business users, trading teams, developers, infrastructure teams, and other stakeholders. Provide clear incident updates, root-cause analysis, and appropriate escalation when required. Participate in production support handovers and ensure effective continuity across global support teams.