Customer Service Representative

Industry: Logistics

Assignment Type: Contract-to-Hire

Pay: $20–$21/hour

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Work Schedule: Department hours are Monday–Sunday, 7:00 AM–8:00 PMCandidates must have open availability within these hours and be available to work at least one weekend day.

About The Company: Addison Group is hiring a Customer Service Representative for our client, a logistics company supporting a high-volume customer service operation. This is a fast-paced, phone-intensive environment where customer service professionals will assist with deliveries, pickups, scheduling, shipment updates, and customer inquiries.

Job Description: The Customer Service Representative will serve as a primary point of contact for customers and partners, assisting with shipment inquiries, scheduling, delivery updates, claims, and disputes. This position requires someone who is comfortable managing a high volume of calls, multitasking, solving problems, and communicating confidently with customers in a fast-paced environment.

Key Responsibilities: Respond to inbound phone calls, emails, and chats from customers and partners regarding shipment status, scheduling, claims, and disputes. Support deliveries to and pickups from customers by scheduling appointments and providing updates and estimated delivery times. Assist customers placing direct-to-consumer orders and facilitate payment processing through text or email. Monitor delivery and pickup scheduling appointments and update customer information as needed. Resolve shipment issues by communicating with customers, vendors, and logistics partners. Manage a high volume of inbound and outbound customer calls while maintaining professional and courteous communication. Identify customer needs and provide timely, effective solutions to questions and concerns. Handle customer disputes professionally and work toward appropriate resolutions. Navigate multiple systems while managing conversations and completing customer requests accurately. Provide exceptional service to both internal and external customers.

Qualifications: 1+ year of high-volume customer service experience. Experience in environments such as insurance, banking, collections, fraud, or other high-volume customer service settings is preferred. High school diploma or equivalent required. Strong verbal and written communication skills. Comfortable engaging with customers and maintaining a conversational, personable approach. Ability to remain composed and productive in a fast-paced, high-pressure environment. Strong problem-solving and multitasking abilities. Excellent time management and attendance. Ability to work at least one weekend day and maintain open availability within department operating hours. Comfortable working in a 100% phone-based customer service environment. Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.