Support Engineer L3 – MSP Escalations & Infrastructure
bowman williamsReston, VA
$95 K–$110 KAPPLY NOW
Support Engineer L3 – MSP Escalations & Infrastructure
bowman williamsReston, VA
3 days ago
Occupations
Network and Computer Systems AdministratorsComputer Network Support SpecialistsComputer Systems Engineers/ArchitectsIndustries
Computer Systems Design ServicesOther Computer Related ServicesComputer Facilities Management Services$95 K–$110 K
APPLY NOWAbout the role
Support Engineer L3 – MSP Escalations & Infrastructure Chantilly, VA | On-Site | $95K–$110K + Bonus An established and growing Managed Service Provider serving the DC metro area for more than 20 years is looking for a Support Engineer L3 to join its four-person Escalations team. This is a true Tier 3 / senior escalation role for an engineer who enjoys being the person the rest of the support team turns to when an issue gets complicated. You’ll work across Microsoft infrastructure, M365, servers, virtualization, networking, firewalls, cloud, cybersecurity, and backup/disaster recovery, while also getting involved in infrastructure projects and automation. This is not a high-volume help desk position. The team is looking for someone who can take ownership of difficult technical issues, determine root cause, and see problems through resolution.
What You’ll Be Doing:
Serve as a Tier 3 escalation point for complex issues across workstations, servers, networks, cloud platforms, cybersecurity, backups, and client applications. Troubleshoot and resolve advanced Microsoft infrastructure and M365 issues. Support and troubleshoot Cisco networking, Sonic Wall firewalls, VPNs, switches, wireless, VLANs, and network segmentation. Work extensively with VMware and Hyper-V virtualized environments. Support Citrix environments and related infrastructure. Troubleshoot backup failures and assist with restores, disaster recovery, and business continuity. Assist with infrastructure projects including server deployments, virtual machines, firewall replacements, network upgrades, VLANs, and migrations. Use Power Shell and RMM automation to streamline support, deploy software, remediate vulnerabilities, and eliminate repetitive issues. Work closely with the service, projects, security, and compliance teams. What They’re Looking For Strong Tier 3 / senior-level troubleshooting experience within Microsoft-based environments.
Must have:
MSP experience Hands-on experience with Microsoft 365 and the Microsoft ecosystem. Experience supporting Sonic Wall, Cisco, Citrix, VMware, and Hyper-V environments. Strong understanding of servers, networking, firewalls, virtualization, and cloud infrastructure. Ability to independently troubleshoot an issue from initial escalation through root-cause resolution. Power Shell/scripting experience is a plus. Strong communication and documentation skills. Team-oriented personality — they care heavily about culture, collaboration, and willingness to learn, and are not expecting someone to check every technical box on day one. Must be a U.S. Citizen.
Compensation & Benefits:
$95K–$110K base salary Performance-based bonus opportunities Medical, dental, and vision coverage 401(k) with 6% employer match Paid technical training, including Connect Wise University and Pluralsight Strong opportunity for continued technical advancement Established MSP with long-term presence in the DC market
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JOB OVERVIEW
Salary
$95 K–$110 K
Experience level
Senior
Location
Reston, VA
Occupation
Network and Computer Systems Administrators
Industry
Computer Systems Design Services
Posted
3 days ago
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