Community Engagement Manager
virtual vocationsDenver, CO
Community Engagement Manager
Occupations
Social and Community Service ManagersCommunity and Social Service Specialists, All OtherMarketing ManagersAbout the role
Managing the brand's online presence, the full-time Community Engagement Manager will oversee interactions on social media and review platforms, ensuring timely and empathetic responses while collaborating with various internal teams to enhance patient trust and engagement.
Key responsibilities:
Manage day-to-day responses across public community, social, and review platforms
Triage sensitive or escalated issues to appropriate internal teams, maintaining regulatory compliance
Implement proactive community engagement strategies that build trust and educate patients about advocacy
Required qualifications:
3+ years of experience in community management, customer communications, or related fields
Proven experience responding to customers in public channels, especially in regulated settings
Exceptional written communication skills for translating complex topics into clear language
Strong empathy for patients and caregivers navigating complex healthcare systems
Healthcare experience is strongly preferred, with backgrounds in advocacy or care coordination a plus
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JOB OVERVIEW
Experience level
Senior
Location
Denver, CO
Occupation
Social and Community Service Managers
Industry
Software Publishers
Posted
today
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