ServiceNow Business Analyst
systems plusBaltimore, MD
ServiceNow Business Analyst
systems plusBaltimore, MD
3 days ago
Industries
Computer Systems Design ServicesCustom Computer Programming ServicesOther Scientific and Technical Consulting ServicesAbout the role
Applicants must currently reside in DC, MD, or VA.Daily Responsibilities Create epics, user stories with acceptance and testing criteria Participate in the development of functional business requirements and help stakeholders assess relative priorities for both business process and technology solutions. Evaluate alternative business processes and technology solutions and participate in making technology recommendations to enhance business operations. Develop business and system requirements, functional designs, process flows, and test plans. Analyze and document business processes and systems Facilitate requirements gathering Prepare client facing and internal deliverables that are technology related Interface with the application development team Required Degree: BS/BA degree in Computer Science, MIS, or related IT discipline Additional four years of related professional experience can be substituted for a BS/BA degree
Required Experience:
- At least four years of experience of eliciting requirements and conducting business process reviews and documentation while applying detailed knowledge of Service
- NowDemonstrated ability to develop strong on-site and remote team and client relationships
- Excellent verbal and written communication skills including presentation skills
- Experience in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design
- Experience implementing systems using the Agile methodology
Preferred Certifications:
- ServiceNow Certified Systems Administrator (CSA)
- ServiceNow CIS IT Service Management or other similar ServiceNow certification
- Certified Associate in Project Management (CAPM) or Project Management Professional (PMP)
- Agile SAFe, Scrum Master, or ITIL v3 certification
- Required Clearance:
- Public Trust; this position requires the ability to secure a security clearance of secret level, if needed
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JOB OVERVIEW
Experience level
Lead
Location
Baltimore, MD
Occupation
Computer Systems Analysts
Industry
Computer Systems Design Services
Posted
3 days ago
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