Manager, Manufacturing Professional Services Job at SPS Commerce in minneapolis
sps commerceMinneapolis, MN
Manager, Manufacturing Professional Services Job at SPS Commerce in minneapolis
Industries
Administrative Management and General Management Consulting ServicesOther Management Consulting ServicesComputer Systems Design ServicesAbout the role
Overview:
In this role you lead and grow a Manufacturing-focused Professional Services team delivering SPS solutions (EDI, Items, POS, SCPM) to manufacturers. You collaborate with architects, consultants, and customer success to ensure smooth, high-quality delivery and strong customer value. You will drive process improvements and mentor teammates while building deep manufacturing domain knowledge. This is a hands-on leadership role at a company that values collaboration, inclusion, and continuous improvement. Compensation / Benefits health, dental, vision, disability and life insurance paid time-off 401(k) health and flexible spending accounts stock purchase plan
Responsibilities:
Lead as manufacturing SME and identify knowledge resources for the team and SPS community Supervise allocation of delivery resources to projects Conduct regular 1:1s, performance reviews, and career development discussions Provide coaching on quality, timeliness, and cost-effectiveness of deliverables Facilitate cross-functional process improvements to boost business performance Mentor team resources and provide direction as needed Partner with Technology, Customer Support, and Customer Success to ensure service delivery excellence Contribute to development of internal implementation processes including staffing, delivery, escalations, and prioritization
Key requirements:
Bachelor’s degree and/or equivalent education/experience 5+ years of relevant experience 2+ years in a formal people management role Excellent organizational and communication skills Data-driven mindset with metrics experience Experience delivering in a technology-based service organization Experience leading teams and achieving goals Knowledge of supply chain, manufacturing, and EDI (preferred) Experience with IT/service implementation projects (preferred) Experience with JIT and Agile delivery (preferred) Strong communication across all organizational levels Coaching and feedback delivery Collaboration and cross-functional partnering EDI SCPM Items
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JOB OVERVIEW
Experience level
Manager
Location
Minneapolis, MN
Occupation
Industrial Production Managers
Industry
Administrative Management and General Management Consulting Services
Posted
today
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