Senior Vice President of Engineering

About the Company: Innovative customer engagement platform for personalized appointment scheduling & experiences Industry Computer Software Type Privately Held, VC-backed Founded 2008 Employees 51-200 Funding $6-$10 million Specialtiesappointment scheduling queuing event booking call center application customer engagement analytics omnichannel artificial intelligence ai customer experience customer engagement and event management

About the Role: The Company is seeking a Senior Vice President of Engineering to lead its global engineering organization and oversee delivery, quality, and reliability of its enterprise software platform. Responsibilities include translating product priorities into realistic plans and release schedules, establishing delivery and engineering health metrics, and leading architecture, technical standards, platform modernization, and technical debt management. The role also owns platform availability, performance, incident response, DevOps, CI/CD, infrastructure, and cloud cost management, while partnering with security teams on secure development and compliance. The successful candidate will develop a high-performing distributed engineering organization and collaborate with product, sales, customer success, and professional services on roadmap planning, customer needs, and technical escalations. Candidates should have 15 or more years of software engineering experience, including at least seven years leading engineering managers and technical leads in B2B SaaS. Required qualifications include a record of predictable enterprise software delivery, deep experience operating highly available SaaS platforms, and strong expertise in scalable, multi-tenant architecture, DevOps, cloud infrastructure, and incident management. Experience leading geographically distributed teams and supporting security and compliance programs is also required, along with excellent communication and executive-level influence. A bachelor’s degree in computer science or engineering, or equivalent practical experience, is required; experience with large enterprise customers, data platforms, integrations, analytics, or organizational growth is preferred. Hiring Manager Title Chief Executive Officer FunctionsEngineering